Return Policty
Return Policy
At Nativa Herbal, your satisfaction is our priority. If you are not fully happy with your purchase, you may return your item under the following conditions:
Return Conditions
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Returns are accepted within 30 days from the date of purchase.
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The product must be unused, in its original condition, with all tags and packaging intact.
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Products that have been opened, used, or show signs of wear, damage, or alteration will not be accepted for return or refund.
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For hygiene and safety reasons, we cannot accept returns on opened or partially used hair care products.
Refunds
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Approved refunds will be issued to your original method of payment.
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Once the returned item has been received and inspected, your refund will be processed within 5–10 business days.
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Shipping costs are non-refundable, unless the item was defective or a shipping error occurred.
How to Return
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Contact our customer service team at info@arsagt.com to initiate your return.
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If eligible, you will receive a return shipping label and further instructions.
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Carefully package your item and ship it to the address provided.
If you have any questions or concerns, please don’t hesitate to contact us.
Thank you for choosing Nativa Herbal!